I work in a call center for Internet tech support.

Ensuring great customer experience across in-house and outsourced contact centers 3. … Customer: “I can’t access the Internet.” Me: “I’m sorry to hear that. 1. Optimizing both call center customer … Unifying complex global call center feedback programs into a single solution 2. We have software that allows us to remotely access a customer’s DSL line and modem. Recently, Comcast and its call center habits have been thoroughly lambasted from all sides—and for good reason. But what many of us keep forgetting is that it's not just Comcast. Integrating operational data and call center customer feedback data in one unifying platform 4.

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