Ignoring them is. ©2016 Jay Baer (P)2016 Gildan Media LLC More from the same --Sally Hogshead, author of Fascinate and How the World Sees You "Jay Baer demonstrates that the single greatest threat to customer retention is to appear indifferent to customer complaints." ,,,, Not paying attention to them. Hug Your Haters How to Embrace Complaints and Keep Your Customers Jay Baer Based on proprietary research and more than 70 exclusive interviews, New York Times bestselling author Jay Baer offers a new playbook for handling unhappy customers. . Just remember F-E-A-R-S. Hug Your Haters reveals why detractors can become your most valuable customers." Eighty percent of companies say they deliver out standing customer service, but only 8 percent of their customers agree. Ignoring them is. . . Eighty percent of companies say they deliver outstanding customer service Read or download the e-book in PDF format hug Haters: How to Embrace Complaints and keep your customers - Haters are not your problem. Hug Your Haters Quotes Showing 1-9 of 9 “The most dangerous customers aren't your haters; they are the "meh" in the middle, the dissatisfied customers who don't take the time to complain.” ― Jay Baer, Hug Your Haters: How to Embrace Complaints and Keep Your Customers In his latest book, Hug Your Haters: How to Embrace Complaints and Keep Your Customers, Jay Baer shows how haters are actually a good thing. Get this from a library! So there you have it, the playbook for handling social media complaints. Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good. This post is drawn from Jay Baer’s new book, Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Hug your haters : how to embrace complaints and keep your customers / Jay Baer. If the idea of dealing with haters makes you uncomfortable or customer service isn’t your strong suit, you’ll definitely want to give this book a read. Hug your haters : how to embrace complaints and keep your customers. Haters are not your problem. [Jay Baer] -- "Haters are not your problem.

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