The ServiceNow Ticketing Tool works in 3-step process, in which, firstly an issue is reported, then its managed in the best possible way. ServiceNow gives you the power to make work, work better. In final step, it gets resolved with the mental capability of highly skilled professionals and advanced computing system. As a solid ticketing system, ServiceNow doesn’t let the tech team hit the ‘Resolve’ button and put the matter to an end. So employees work the way they want to, not how software dictates they have to. That’s what we call the smarter way to workflow™. And customers can get what they need, when they need it. It makes them specify in the incident record a particular type of resolution used ( permanently solved, solved through a workaround, not solved, etc. Experiences matter. High-performing ITSM services mapped to ITIL processes help keep employees happy and productive, while ensuring IT infrastructure is aligned to the needs of the business. ServiceNow ITSM aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline service continuity. ), who resolved it and when.

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